Skip Navigation LinksNorthern Ireland Formulary > Patient Zone > Stoma Care: Appliances and Accessories

Patient Zone

Stoma Care: Appliances and Accessories

Print page
This leaflet explains how to obtain supplies of your stoma appliances
 
 
 
 
You may find the following information usefulif you have a stoma, or are due to have one in  the near future  so that you can make an informed choice about how you obtain your stoma appliances.

 Download leaflet as PDF


 
This leaflet explains how to obtain supplies of your stoma appliances  
 
You may find the following  information useful if you have a stoma, or are due to have one in the near future so that you can make an informed choice about how you obtain your stoma appliances.
  
IN HOSPITAL
       Your stoma nurse will assess your needs and recommend appropriate stoma appliances and accessories
 
       Your stoma nurse will discuss options for future supply, either from a delivery company or your local community pharmacy and your stoma nurse will obtain consent for your personal information to be sent to the delivery company if you choose this option 
 
AT HOSPITAL DISCHARGE
 
        Your stoma nurse will supply sufficient stock at discharge to ensure you have enough supplies to keep you going until you can order a prescription for further supplies and receive your next  supply of products.
        Your stoma nurse will supply you with your prescription information and you should let your GP know your prescription information as soon as possible so they can make a note of it in your medical records and issue prescriptions in the future.
  
AT HOME
You are responsible for ordering your prescription for any appliances you require from your GP and you should contact your GP directly to order your stoma products when you have approximately two weeks supply remaining.
 
There's no need to stockpile supplies, but it is recommended that you order more appliances while you still have some left so you don't run out.
 
Your prescription can either be sent to, or collected by, your local community pharmacy or a delivery company.
 
Whether you choose your pharmacist or a delivery company to supply your stoma appliances, all service providers, have agreed to dispense in accordance with the service standards, which include:
 
        Use of appropriately trained staff;
 
        Flange cutting and customisation  of appliances  on request;
 
        Supply of free disposal bags and wipes as required;
 
        Supply and delivery in accordance with patient's needs eg delivery times, use of discreet packaging/ courier; and
       A confidential and private patient support service. 
 
HOW TO ORDER YOUR PRESCRIPTION 

    IF PRESCRIPTION TO BE DISPENSED BY COMMUNITY  PHARMACIST

        Patient orders a prescription for all appliances required from their GP
 
        Patient in discussion  with their GP gives consent for their prescription to be sent to, or collected by, their community pharmacist or patient (or representative) collects prescription and brings it to the pharmacy
 
        Pharmacist  dispenses  appliances in accordance with prescription  information
 
        Appliances  can be collected by the patient (or representative) or delivered to the patient's home by prior  arrangement  with the pharmacist
 
        If you have not received your stoma supplies two weeks after placing the order with your GP practice you should contact the pharmacy  directly to check about your supplies
 

    IF PRESCRIPTION TO BE DISPENSED BY A DELIVERY COMPANY 

        Patient orders a prescription for all appliances required from their GP
 
        Patient in discussion with their GP gives consent for their prescription to be sent to, or collected by, delivery company or patient collects and posts their prescription to delivery company
 
        On receipt of prescription delivery company dispenses  appliances  in accordance  with prescription  information
 
        Delivery company delivers appliances to the patient
 
       If you have not received your stoma supplies two weeks after placing the order with your GP practice you should contact the delivery company directly to check delivery date.
 
 
Who do I speak to if I want to use a different stoma appliance or accessory? 
You should discuss this with your Stoma Care Nurse Specialist and/or prescriber.  They will be best placed to advise what alternatives may or may not be suitable to meet your clinical needs. Changes to your stoma care appliances or accessories will be communicated directly to your GP by a Stoma Care Nurse Specialist. It is important to seek professional advice before using new products or accessories.
 
 
What do I do if I am dissatisfied with the service I get from my stoma product supplier? 
In the first instance discuss your concerns with the supplier and/or your Stoma Care Nurse Specialist.  If that fails to resolve your concerns use your HSCNI complaints procedure for your complaint to be formally investigated
 
Prepared by HSCB Medicines Management Team in conjunction with Nl Stoma Care Nurse Forum
 
     November  2014